Term and Conditions

Welcome to Edelrid Shop, your trusted provider of premium adventure gear. These Terms and Conditions govern your use of our website mountaingearstore.com and all purchases made through our platform. By accessing our site and making a purchase, you agree to be bound by these terms and our Privacy Policy.

At Edelrid Shop, we’re committed to equipping adventurers with reliable, high-performance gear designed for challenging environments. These terms are designed to protect both you as our valued customer and our business as we strive to deliver exceptional products and service.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our products in accordance with their intended purpose and manufacturer guidelines
• Comply with all applicable laws and regulations regarding the use of outdoor equipment

3. Products and Services Description

Edelrid Shop specializes in high-performance adventure equipment including:

• Climbing hardware and protection devices (Alpine & Ice, Ascenders, Belay Devices)
• Avalanche and snow safety equipment
• Technical apparel and baselayers
• Backpacks, haul bags, and bikepacking gear
• Training equipment and campsite accessories

We make every effort to display our products as accurately as possible, but please note that colors may appear slightly different on various screen displays. Product specifications are provided by manufacturers and are subject to change without notice.

Some products have specific age requirements or skill recommendations. It is your responsibility to ensure that any product you purchase is appropriate for your intended use and skill level.

4. Order and Payment Terms

Order Process

All orders placed through our website constitute an offer to purchase products subject to these terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product description or price, or suspected fraudulent activity.

Pricing

All prices are shown in [currency] and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

Order Confirmation

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email constitutes acceptance of your order but does not constitute acceptance of your offer to purchase. A contract between us will only be formed when we send you confirmation that the products have been dispatched.

5. Shipping and Delivery

We ship worldwide except to select Asian countries and remote regions. Please see our Shipping Policy for specific country restrictions.

Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx, delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS, delivery within 15-25 business days after shipment

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control. You will receive a tracking number via email once your order ships.

Risk of loss or damage to products passes to you upon delivery. Any customs or import duties are the responsibility of the customer.

6. Returns, Exchanges and Refunds

We want you to be completely satisfied with your purchase. Please review our detailed Returns Policy, which is incorporated into these Terms by reference.

Return Timeframe

We accept returns and exchanges for items in new, unused condition with original tags and packaging within 15 days of delivery.

Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Climbing hardware and protection devices
• Avalanche safety equipment
• Baselayers and intimate apparel
• Brushes and training equipment
• Opened campsite kitchen items

Return Process

To initiate a return or exchange, contact our support team at [email protected] within 15 days of receiving your order. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Shipping charges are non-refundable for returns that are not due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Edelrid Shop or our content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, display, prepare derivative works of, or otherwise use any content from our website without our prior written consent. The Edelrid name and logo are registered trademarks and may not be used without permission.

8. Liability Limitations

To the fullest extent permitted by law, Edelrid Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our products or services.

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Western Australia.

We encourage you to contact us first at [email protected] with any concerns. We are committed to resolving disputes amicably and efficiently.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, your order, or our products, please contact our customer support team.