Our Commitment to Reliable Delivery
At Edelrid Shop, we understand that your outdoor adventures demand not only top-quality gear but also timely and dependable delivery. Whether you’re gearing up for a challenging alpine climb, a remote bikepacking trip, or a weekend camping excursion, we ensure your equipment reaches you efficiently and securely, no matter where you are in the world.
We ship globally, excluding Asia and some remote areas, with options tailored to meet your needs—from express shipping for urgent adventures to free delivery for those planning ahead.
Shipping Options
We offer two primary shipping methods to balance speed, cost, and reliability:
- Standard Shipping (AUD 12.95): Ideal for adventurers who need their gear within a reasonable timeframe. We partner with trusted carriers like DHL or FedEx to ensure your order is delivered within 10-15 days after dispatch. This option is perfect for those preparing for upcoming trips without the immediate rush.
- Free Shipping: For orders over AUD 50, we offer free shipping via EMS. This economical option delivers your gear within 15-25 days after dispatch, making it a great choice for budget-conscious explorers planning their next big adventure in advance.
All orders are processed within 1-2 business days, ensuring we pack and dispatch your gear with the same care and attention we’d expect for our own expeditions.
Handling and Processing Times
We know that waiting for gear can be the hardest part of pre-adventure planning. That’s why our team works diligently to process all orders within 1-2 business days. During peak seasons or sales events (like our Big Camp Sale), processing may take slightly longer, but we always strive to keep delays minimal.
Once your order is dispatched, you’ll receive a tracking number via email to monitor your shipment’s journey—giving you peace of mind as you prepare for the wild.
International Shipping Details
As an Australian-based retailer with a global outlook, we ship to most countries worldwide (excluding Asia and some remote areas due to logistical constraints). Our partnerships with DHL, FedEx, and EMS ensure that your gear arrives safely, whether you’re in the rugged outback of Australia or the mountains of Europe.
Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the customer. We recommend checking your local regulations before ordering.
Returns and Delivery
If your gear doesn’t meet your expectations, we offer a hassle-free return policy within 15 days of delivery. Simply contact our support team at [email protected] to initiate a return. Note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Why Trust Edelrid Shop for Delivery?
Our delivery policies are designed with adventurers in mind:
- Reliability: We work with globally recognized carriers to ensure your gear arrives on time and in perfect condition.
- Transparency: Clear processing times, tracking updates, and no hidden fees.
- Flexibility: Options for every need and budget, from express shipping to free delivery.
At Edelrid Shop, we believe that great adventures start with great gear—and that includes getting it to you reliably. Explore our collections, take advantage of our sales, and gear up with confidence.